Terms of Service

1. Service description

ReplyIQ provides an AI-assisted customer support layer for multi-channel e-commerce merchants, including automated triage, deflection, and routing of inbound tickets across connected storefronts and inboxes, with explicit human-escalation rules. Depending on the plan you select, the service may include additional channels, integrations with your store platforms, imported merchant policies that tune AI replies, and configurable spend caps that cap your monthly bill at a number you set.

The service is provided as a hosted application. You access it through a web dashboard and, where applicable, through API endpoints and per-channel integrations you enable. We may add, change, or deprecate individual features over time; material changes to paid features are communicated in advance per the notice terms in section 7.

2. Acceptable use

You agree to use the service in compliance with applicable law, the policies of the connected store platforms and channels you link to ReplyIQ, and these terms. You will not use the service to send unsolicited communications, to impersonate any person or brand, to process content that is unlawful in your jurisdiction, or to attempt to circumvent the spend caps, rate limits, or escalation rules that govern the service.

You are responsible for the accuracy of the merchant policies and refund rules you import, for the credentials and API tokens you connect to third-party platforms, and for the content of any reply that you approve and send as a finalized response to a customer.

3. Billing and refunds

Paid plans are billed according to the pricing presented at sign-up and confirmed in your order. Plans that include a spend cap are billed only up to the cap you set per billing period; once the cap is reached, the service pauses additional AI handling for the remainder of the period unless you raise the cap or reset it. We do not bill over the cap without your explicit action.

If you cancel within the first thirty days of a new paid subscription and have not used the service in production against a connected live store, contact us to request a refund of the most recent charge. After that window, fees are non-refundable except where required by law. We will not bill you for remediation work we initiate on our side, and we will credit you for documented service outages on a prorated basis.

4. Suspension

We may suspend or terminate your access to the service if you materially breach these terms, if your use creates a security risk to the service or to other customers, if a connected platform revokes your access for reasons independent of ReplyIQ, or if we are required to do so by law. We will give you reasonable advance notice of any non-emergency suspension and a chance to cure where cure is possible.

You may stop using the service and export your data at any time through the dashboard. Termination does not relieve you of responsibility for charges incurred before the termination date.

5. Limitation of liability

To the maximum extent permitted by law, ReplyIQis provided on an "as is" and "as available" basis. We do our best to keep the service reliable and to escalate consequential tickets to a human reviewer as configured, but AI-generated replies are not guaranteed to be accurate in every case, and the final decision to send any reply to a customer rests with you.

To the maximum extent permitted by law, our aggregate liability arising out of or related to these terms will not exceed the amounts you have paid us for the service in the twelve months immediately before the event giving rise to the liability. We are not liable for indirect, incidental, consequential, or punitive damages, or for lost profits, lost revenue, or lost customer relationships.

6. Governing law

These terms are governed by the laws of the jurisdiction in which ReplyIQ is incorporated, without regard to its conflict-of-laws provisions. Any dispute arising out of or related to these terms or the service will be resolved in the courts of that jurisdiction, except where applicable consumer-protection law gives you the right to bring a claim in your local courts.

Nothing in these terms removes any statutory right you have as a consumer under the law of the country in which you habitually reside.

7. Contact

Questions about these terms, requests for a refund under section 3, or notices of suspension, termination, or material change should be sent to replyiq-lxwy1t@polsia.app. We will acknowledge within two business days and resolve account, billing, and access matters within ten business days.

Material changes to these terms will be announced by email to the address on your account at least thirty days before they take effect. Continued use of the service after that date constitutes acceptance of the updated terms. The current version of these terms is always available at this page.

Last updated: 2026-07-24. Reference URL: https://replyiq-lxwy1t.polsia.app/legal/terms