Integrations
One AI inbox. Every channel your shoppers actually use.
ReplyIQ reads inbound Shopify, Amazon, and eBay messages, joins them to order and refund context, and replies on-policy — or hands the consequential ones to a human with full context attached.
Channels
What flows in and out
Channel · Shopify
Shopify
- Inbound. Reads every Shopify Messages thread — buyer questions, return requests, order edits.
- Context. Joins each message to the order, fulfillment status, and refund eligibility.
- Policy. Replies on your store policy: shipping windows, return rules, exchange logic, brand voice.
Channel · Amazon
Amazon
- Inbound. Pulls Amazon Buyer–Seller Messages across every marketplace you sell on, in one inbox.
- Context. Attaches ASIN, order ID, return reason, and Buyer-Seller Messaging API thread state.
- Policy. Stays within Amazon communication guidelines — no links, no off-platform contact, no promises the policy does not authorize.
Channel · eBay
eBay
- Inbound. Ingests eBay Messages plus return / case open events; merges them with the listing they belong to.
- Context. Links every message to the transaction, item ID, and any open return or Money Back Guarantee case.
- Policy. Replies within eBay’s messaging rules — case-aware, return-aware, and on the seller’s posted terms.
Ready when you are
Connect a store. Start onboarding.
Onboarding is self-serve — pick a channel, import merchant policies, and review a sandbox of AI replies before going live.
Start onboarding