Customer service
that scales
without you.
ReplyIQ is an autonomous AI agent that handles refunds, cancellations, and routine inquiries across Amazon, eBay, and Shopify — then alerts your team only when sentiment turns negative.
Try ReplyIQ — paste a real customer question
One or two replies to see the tone, not a full chat. ReplyIQ's production voice, then pricing.
Try a question — see ReplyIQ's reply stream in.
2 of 2 turns left
See it draft a reply — right here
Paste a customer message. ReplyIQ drafts a sign-off-ready response in seconds.
No draft yet — pick a preset above or paste your own message.
What ReplyIQ does
Every channel. Every ticket.
Zero busywork.
Policy-perfect cancellations & refunds
Each store has its own rules. ReplyIQ knows them all — Amazon's FBA policies, eBay's buyer protections, Shopify's native flow — and applies the right resolution automatically, every time.
Zero-wait issue resolution
Customers get answers in seconds, not hours. Routine order status, return initiation, and refund tracking are handled instantly — freeing your team for the cases that actually need a human.
Smart escalation — only when it matters
ReplyIQ monitors conversation sentiment in real time. When a customer's tone turns frustrated or distressed, the thread is flagged and routed to the right team member immediately.
Daily digest for growing brands
Every morning, your team gets a ranked summary of the top support issues from the prior 24 hours — so you can spot a rising defect rate or a policy gap before it becomes a viral review.
Consistent policy compliance
No more ad-hoc overrides or agent discretion on high-stakes decisions. ReplyIQ applies your store policies uniformly, reducing chargebacks and keeping your seller metrics intact.
Cut support overhead significantly
Most e-commerce support tickets are repetitive. ReplyIQ handles the full volume across every channel from a single inbox — slashing headcount cost without adding friction for customers.
Setup in minutes
Up and running before
your next support spike.
Three steps from signup to your first AI-handled ticket. No CRM migration, no training decks, no ongoing tuning.
Connect your storefronts
Link your Amazon seller account, eBay store, and Shopify admin in minutes. ReplyIQ uses read access to understand order context and write access to send replies on your behalf.
ReplyIQ learns your policies
Provide your return and refund guidelines — or let ReplyIQ surface any gaps it finds. The agent maps each workflow to the correct storefront rule before a single customer message is touched.
It handles the volume
From first inquiry to resolution, ReplyIQ manages the full lifecycle of every support ticket across all connected channels — keeping customers informed and your seller metrics intact.
Why ReplyIQ
The support stack
your competitors don't have.
Three concrete advantages over manual support teams and off-the-shelf chatbots — every claim is grounded in shipped behavior.
One inbox for every storefront
Shopify + Amazon + eBay, in one thread.
ReplyIQ ingests from every connected storefront and routes them into a single inbox with shared order context. Manual teams split into three queues and lose context at every handoff. Off-the-shelf chatbots run on a web widget only — multi-channel isn't on their roadmap.
Policy-accurate refunds & cancellations
Real storefront rules. Cited in the reply.
ReplyIQ matches each ticket against the right storefront's policy — Amazon FBA windows, eBay buyer protections, Shopify return flows — and cites the matched rule in the draft. Manual agents lean on discretion, which drifts toward chargebacks. Generic chatbots hallucinate policy: wrong refund amounts, wrong return windows.
Sentiment-flagged escalation
Tone-driven routing. Reason you can read.
When sentiment turns negative — frustration, anger, urgency — ReplyIQ flags the thread and routes it to your team with a human-readable reason. Manual teams often catch the escalation after the chargeback lands. Generic chatbots don't escalate; they apologize and try again.
Multi-channel ingest
Shopify + Amazon + eBay, one inbox.
Manual: Three queues, three contexts, three SLA misses.
Generic chatbots: Web widget only — no Amazon, no eBay.
Policy accuracy
Per-storefront rules, cited in the draft.
Manual: Agent discretion → chargebacks.
Generic chatbots: Hallucinated windows, amounts, and timelines.
Negative-sentiment routing
Keyword-driven flag, human-readable reason.
Manual: Caught after the public review goes live.
Generic chatbots: No escalation — apologizes and retries.
In the wild
See ReplyIQ handle
real support tickets.
Three live conversations from the inbox last week — inbound message on top, the draft ReplyIQ composed in under two seconds below it.
Ready to automate your support?
Tell us about your storefronts and current ticket volume. We'll set up a pilot channel and show you exactly what ReplyIQ handles on day one.